Retail
Timely and trusted insight around the regulation of retail financial services ― to ensure that products and services are accessible, equitable and prevent the exploitation of vulnerable consumers.
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14 results
UK Regulation
RPC members warn prudential regulation should not be watered down in quest for growth
Two members of the Bank of England’s Regulatory Policy Committee (RPC) have warned lawmakers that prudential regulations should not be...
Compliance
FCA prepares for industry-wide motor finance redress scheme, cuts out claims firms
The UK Financial Conduct Authority (FCA) looks likely to impose an industry-wide redress scheme for mis-sold car finance, as this...
Operational Resilience
UK’s largest banks paid customers £6.2 million after IT outages; January incident could see this double
The UK’s largest nine banks collectively paid their customers £6.2 million following IT failures in the past two years, according...
Compliance
Q3 complaints to Financial Ombudsman leap 40%
The UK Financial Ombudsman Service (FOS) received 20,000 more complaints in Q3 2024/25 than in the same quarter the previous...
Retail
Open banking’s promise has yet to deliver, policymakers search for reset button
This year marks the seventh anniversary of the second iteration of the EU Payment Services Directive (PSD2) coming into force....
Regulatory Oversight
Regulatory scrutiny, higher operating costs weigh on European payment firms
Intensified regulatory scrutiny and higher operating costs are weighing on the European and UK payment service provider (PSP) sector and...
Risk Management
Banks need active social media response to viral ‘free moneyʼ posts, misinformation
Banks need to be much more nimble in responding to viral social media posts spreading misinformation about their businesses. While...
Regulatory Reform
The CMU is dead, long live the SIU!
The Capital Markets Union (CMU) has a shiny new name. But can the Savings and Investment Union (SIU) succeed where...
