Conduct & Culture
The road to financial conduct failure is paved with good intentions. Success demands that business intent is aligned with the latest conduct insights ― to ensure integrity.
AllArticles
12 results
Conduct & Culture
Experts weigh in on HSBC’s new head of culture
HSBC has created a new role of group customer and culture director to help embed its customersʼ voice at the...
Conduct & Culture
EU regulators accelerate DEI; US firms shift approach, UK halts work
European Union financial services regulators are seeking to accelerate their diversity, equity and inclusion (DEI) initiatives, just as companies in...
Compliance
FCA prepares for industry-wide motor finance redress scheme, cuts out claims firms
The UK Financial Conduct Authority (FCA) looks likely to impose an industry-wide redress scheme for mis-sold car finance, as this...
Conduct & Culture
Compliance allegations top FCA whistleblowing reports for 2024
Compliance issues topped the Financial Conduct Authority’s (FCA) whistleblowing data for the fourth quarter of 2024, published yesterday. Almost 21%...
Compliance
Q3 complaints to Financial Ombudsman leap 40%
The UK Financial Ombudsman Service (FOS) received 20,000 more complaints in Q3 2024/25 than in the same quarter the previous...
Regulatory Oversight
Lawmakers demand answers over sudden exit of chief financial ombudsman
The chairs of the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) have both been asked to provide...
Conduct & Culture
DEI backlash should not stall efforts to tackle toxic behaviour in financial firms
The new US administrationʼs cancellation of diversity, equality and inclusion (DEI) initiatives should not lead to misconduct at financial services...
Conduct & Culture
FCA reveals broker probe, says individuals wield too much power
The UK Financial Conduct Authority (FCA) is concerned that individual brokers wield too much power over their employers, and is...
