Make a complaint to Compliance Corylated

Compliance Corylated is a news site for those working in financial regulation and compliance and aims to be fair, accurate and considerate. We want you to tell us when we make a mistake or if we get things wrong. This page sets out what you need to know when making a complaint about editorial content on our website and online services. We take all complaints seriously and are happy to correct inaccuracies. You can contact us by emailing [email protected].

Please include:

• A copy of the article or link to the relevant webpage you are complaining about
• The date on which it appeared
• Written details of your complaint; and
• Any other documents that may help, including an indication as to how you wish you complaint to be resolved.
• We may not be able to consider your complaint if you do not provide us with this information. We may need to ask you for further information in order to resolve your complaint.

You will also need to provide:

• Your full name
• Your email address; and
• Your telephone contact number.

Your personal data will be used when we consider and investigate your complaint and to contact you, either to request further information from you or to send you a response. The legal bases for processing your personal data included the provision of your consent and of our legitimate interests in ensuring that complaints made under this policy are considered and investigated.

What does this procedure cover?

The procedure only applies to complaints about editorial content in Compliance Corylated and must be from someone who is personally or directly affected by the subject matter of the complaint.

It does not cover complaints that are trivial, hypothetical, gratuitously abusive or offensive, or otherwise vexatious or insignificant. Nor does it cover legal complaints.

How we deal with complaints

Complaints may be accepted up to 12 months from the date of the behaviour or first publication of the article.

What happens next?

We will acknowledge your complaint in writing within 5 working days of receipt. In return, you agree to respond promptly to any request we may make for further information.

If we receive multiple complaints about the same issue, we may make one response to all.

We will aim to provide a substantive response within 28 days of receiving everything we need from you to allow us to investigate. Some complaints may take longer to process, and we will let you know about this, providing you with reasons for the delay and any revised timelines.

We will always treat you courteously and with respect. We expect the same from you.

Request a review

If you remain unhappy following our response, you can ask for your complaint to be reviewed.

For fairness, we will usually ask someone else that has not been involved at the first stage to consider the review.

An acknowledgement and response will be provided using the same timescales as above.

The review stage is the final stage of our internal complaints process.

We appreciate all feedback and are committed to responding to any complaint quickly and fairly.